Sphera Work from Home Recruitment 2026: Sphera has announced an exciting opportunity for the role of Customer Success Operations Analyst. This is a remote (work-from-home) position open to graduates, engineering graduates, and postgraduates. Freshers and candidates with up to 3 years of experience are encouraged to apply.
If you are interested in customer success, business operations, SaaS technology, and data analytics, this role offers an excellent opportunity to build your career while working with modern customer success platforms.
Company Overview
| Company Name | Sphera |
|---|---|
| Job Role | Customer Success Operations Analyst |
| Job Location | Remote (Work from Home) |
| Job Type | Full-Time |
| Qualification | Graduate / Engineering Graduate / Post Graduate |
| Experience | 0–3 Years (Freshers Eligible) |
| Category | Customer Success Operations |
| Salary | As Per Company Standards |
| Requisition ID | R105849 |
About the Role
Sphera is looking for a Customer Success Operations Analyst to support the implementation, administration, and optimization of its Customer Success platform, Vitally.
In this role, you will work closely with Customer Success, Revenue Operations, Product, Data, and Engineering teams to improve customer lifecycle management. Your responsibilities will include maintaining customer health scores, automating workflows, creating dashboards, monitoring customer data, and supporting business operations.
This is an excellent opportunity for candidates who want to gain practical experience in Customer Success Operations, SaaS platforms, business analytics, and customer engagement.
Key Responsibilities
Customer Success Platform Management
- Support the implementation and administration of the Vitally platform.
- Create and manage customer health scores and lifecycle stages.
- Configure workflows, playbooks, automation rules, and alerts.
- Maintain customer accounts and user data within the platform.
- Assist in testing and deploying new features.
Customer Data Management
- Monitor integrations between Vitally, CRM systems, support tools, and product platforms.
- Identify and resolve data quality issues.
- Validate customer engagement and usage data.
- Maintain documentation for business rules and data definitions.
Reporting & Analytics
- Build dashboards and reports for Customer Success leadership.
- Track KPIs including:
- Customer Adoption
- Engagement
- Renewals
- Churn Risk
- Customer Health
- Perform ad hoc data analysis and reporting.
- Identify trends that improve customer outcomes.
Process Improvement
- Document Customer Success workflows and operational processes.
- Recommend improvements for customer lifecycle management.
- Help implement scalable operational processes.
- Support change management and user training initiatives.
Cross-Functional Collaboration
- Work closely with Customer Success Managers, Revenue Operations, Product, and Engineering teams.
- Participate in implementation projects and meetings.
- Gather business requirements and translate them into system configurations.
Required Qualifications
Candidates should possess:
- Bachelor’s degree or equivalent in Business, Analytics, Information Systems, Operations, or a related field.
- 0–3 years of experience in Customer Success, Business Operations, Revenue Operations, Data Analytics, or SaaS environments.
- Strong analytical and problem-solving abilities.
- Good knowledge of Microsoft Excel or Google Sheets.
- Excellent communication and organizational skills.
- High attention to detail with the ability to manage multiple tasks effectively.
Preferred Skills
Candidates with the following skills will have an added advantage:
- Exposure to Customer Success platforms such as Vitally, Gainsight, Planhat, ChurnZero, or Totango.
- Experience with CRM platforms like Salesforce, HubSpot, or Zendesk.
- Basic understanding of SQL.
- Familiarity with SaaS business models and customer lifecycle management.
- Experience using dashboards and Business Intelligence (BI) tools.
Why Join Sphera?
- Remote Work from Home opportunity.
- Excellent learning environment for freshers.
- Exposure to leading Customer Success technologies.
- Opportunity to collaborate with cross-functional global teams.
- Career growth in SaaS Operations and Customer Success.
Salary
Salary: As per company standards.
How to Apply
Interested and eligible candidates can apply through the official Sphera careers portal before the application link expires.
- Apply Link: Click Here
- Join WhatsApp Channel: Click Here
- Join Telegram Channel: Click Here
Disclaimer
The information provided above is for educational and informational purposes only for students, freshers, and experienced professionals. All recruitment details are based on the official company careers page. We do not guarantee job placement or influence the recruitment process in any way. Candidates are advised to apply only through the company’s official website and should never pay any fee for job applications or recruitment opportunities.
